Use an insured service to send to us. Once here, we aim to service and return your machine within five working days.
As well fitting the service parts, we also fully clean down the machine. We think you’ll be impressed with how the machine looks when it arrives back!
No Hidden Surprises
Sometimes we find additional problems with machines. But we will always contact you before carrying out any additional work.
Terms of a Machine Service
We can not guarantee our work unless we’re able to return your machine to you in its protective packaging. If you do not have the original packaging then we will need to send a set to you before arranging the collection. The cost of a new set of packaging is included in the service plans as standard but we will need to add a £30 charge to the final bill if packaging is needed to be sent out. If your machine is sent to us in non-official packaging, then if any damage occurs during transit it will not be covered under the service plan and any existing warranty is voided.
The service usually takes 1-2 days, so including collection and return shipping you should expect the machine back within 4-5 working days. If there is going to be an extended delay due to a parts shortage or any other reasons, you will be informed straight away.
What is Covered
The service plans cover the replacement of all the listed parts and any necessary extras. If any additional parts are deemed necessary to satisfactorily service the machine, you will be contacted first for approval of the additional charges. If you decline the replacement of any additional parts we regret that we can not provide the warranty cover which is included in the silver and gold plans.
Serviced Parts Warranty
Only the parts replaced as part of the service are covered. If a problem arises within the allotted warranty period, we will replace said parts at no extra cost. You will, however, be responsible for any carriage costs. ‘Full Machine Warranty’, which is included with the Gold plan, offers full cover for the whole machine over a 12 month period. All warranty options assume part failure occurs within normal use; if a part fails due to overuse or misuse then it is not classified as a warranty repair.
Discount on Consumables
You are entitled to a discount on any consumable order placed with the purchase of a silver or gold service plan. If you would like to take us up on this offer, simply let us know when we contact you during the setup of the machine service.
If there are any additional parts needed to be changed or repaired outside of what the service includes then this will be chargeable on top of the above prices but all costs will be quoted before any work is carried out.